Program Support Technician

Title: Program Support Technician State Role Title: Administrative and Office Specialist III / 19013 Hiring Range: $38,202 annually Pay Band: 3 Agency: Virginia Employment Commission Location: COVINGTON Agency Website: https://www.
vec.
virginia.
gov/ Recruitment Type: Agency Employee Only - A Job Duties **This position is open to current employees of the Virginia Employment Commission.
Contract employees are ineligible.
** ** This position reports into the office located at 106 North Maple Ave, Covington, VA.
** Assists UI benefit recipients who are RESEA eligible to overcome significant barriers to employment (SBE) and obtain suitable employment.
Prior to RESEA enrollment, conducts a screening and triage of claimants selected by the RESEA District Coordinators for services; ensures they meet program requirements and are prepared for the Initial RESEA session; assesses readiness for job search and reemployment; and reviews VWC profile to ensure completion of required elements and posting of a draft resume.
Communicates findings to the client in a timely manner, provides assistance and information on available Workforce Services opportunities, models a “SMART” job search plan, and provides referrals to resume writing workshops or other supportive services based on the client's needs.
Verifies client's employment status at time of contact to ensure eligibility.
Documents all findings and workforce services in VWC for use by the RESEA Specialist; reports potential issues impacting eligibility for UI or RESEA participation in VUIS; and maintains contact with the participants through employment to document outcomes and facilitate additional reemployment services, as deemed appropriate.
Provides administrative support, responds to inquiries, orders supplies, handles filing and mail, preparing correspondence, assembling materials, etc.
Minimum Qualifications Knowledge of the RESEA Program and UI laws, policies, and procedures; Workforce Center and community resources; career counseling and job placement principles and techniques; tools, and training resources (including certifications, apprenticeships and OTJ training opportunities).
Strong customer service, oral and written communication, organizational, and computer skills (Microsoft Office Professional or 360, or comparable software programs).
Ability to work with clients to identify needs and enhance employability skills; interact effectively with partners and clients; conduct interviews and obtain information; analyze and report data; assess and match client skills to open positions; apply program standards and procedures; and provide administrative support.
Additional Considerations Experience providing administrative support and excellent customer service.
Experience working with agency programs, particularly related to RESEA and/or UI; performing job and career counseling services; and/or working in related employment and training programs.
Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.
Please refer to “Your Application” in your account to check the status of your application for this position.
Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer.
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website.
Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying.
VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume).
You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for.
Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.
Virginia.
Gov account.
We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.
S.
, a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information Name: Human Resources / Recruitment Phone: For the most up-to-date status of your application, please refer to your Jobs.
Virginia.
Gov account.
We do not provide application status updates via phone.
Email: Careers@vec.
virginia.
gov for recruitment related questions.
Emailed applications, resumes, or cover letters will not be accepted.
For the most up-to-date status of your application, please refer to your Jobs.
Virginia.
Gov account In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer