Position Overview
The WoodSpring Suites in Roanoke is looking for a part-time maintenance engineer witha flexible schedule.
The maintenance engineer performs a variety of maintenance and repair tasks in order to keep the hotel operating at a high level.
Applicants need to be positive, energetic and willing to do whatever it takes to make our guests happy.
This may include providing for light housekeeping, administrative duties such as answering phones, welcoming guests etc.
Potential associates will need to be attentive to details and understand how this role impacts the overall success of the hotel.
Ideal applicants will have great attendance and understand why maintenance plays a pivotal role in guest satisfaction.
Tasks and Responsibilities
Maintenance Tasks
Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order.
Ensures all paint and flooring meet company standards.
Repairs or replaces all HVAC systems such as individual air conditioning units as needed.
Cleans and maintains the hotel?s exterior spaces such as the parking lot, swimming pool, landscaping, etc.
Guest Service
Offer guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must appropriately address guest requests to ensure customers are satisfied with the hotel?s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Assists guests and staff with anything that they may need from a maintenance perspective.
Other Duties as Assigned
Assists other maintenance engineers as needed.
Properly secures all tools, equipment, and supplies after use.
Reports any major repair issues or requests to the Maintenance Manager or General Manager.
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