Position Overview
The WoodSpring Suites in Roanoke is looking for a Housekeeper.
The Housekeeper assures highest possible level of visitor and guest satisfaction by providing superior customer service and upholding cleanliness of the guest rooms and common areas to the highest standards.
Applicants need to be positive, energetic and willing to do whatever it takes to make our guests happy.
This may include providing for light administrative and maintenance tasks.
Potential associates will need to be attentive to details and understand how this role impacts the overall success of the hotel.
Ideal applicants will have great attendance and understand that housekeeping plays a pivotal role in guest satisfaction.
Tasks and Responsibilities
Cleaning Responsibilities
Change and replace all bed linens and towels.
Sanitize and clean all restrooms.
Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
Vacuum/mop all floors.
Restock all room amenities.
Assure all rooms are set up to company standards.
Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
Guest Service
Offer guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must appropriately address guest requests to ensure customers are satisfied with the hotel?s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Assists guests and staff with anything that they may need from a housekeeping perspective.
Other Duties as Assigned
Completes daily housekeeping report
Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
Reports any maintenance, security, or safety issues to the appropriate staff.
Benefits Available:
Daily Pay
Holiday Pay
Paid Time Off
Travel Discounts though Choice
Free Parking
Medical
Dental
Vision
401k with Employer Match
Life Insurance
Short Term Disability
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