Hotel Guest Services Representative

Newest Hotel in Roanoke - Coming Soon! *Responsibilities* · You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed · You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner · You will maintain positive guest relations at all times · You will resolve guest complaints and ensure guest satisfaction · You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities · You will process all guest check-ins, and verify registration information with the guest · You will handle overbooked or 'walked' guests · You will accept and record wake-up call requests · You will communicate pertinent guest information to designated departments/personnel (i.
e.
, special requests, amenity delivery) · You will train with and learn Food and Beverage operations to fill in as *Qualifications* · Previous experience working as a front desk agent or in a similar role · A high school diploma or equivalent vocational training certificate · Proficiency with computers · Basic math skills · The ability to provide excellent customer service and maintain a professional demeanor at all times · The ability to input and access information in the property management system and/or points-of-sale system · Great verbal and written communication skills · The ability to create a fun and supportive working environment Job Types: Full-time, Part-time Pay: $12.
00 - $15.
00 per hour Expected hours: 8 – 40 per week Benefits: * Employee discount * Health insurance * Paid time off Schedule: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Night shift * On call * Overnight shift * Overtime * Weekends as needed * Weekends only Work setting: * In-person Work Location: In person