Dispatcher

*Who We Are* Protos Security, a portfolio company of Southfield Capital, is a technology-enabled security services company offering security guarding, monitoring, and device solutions for a wide spectrum of customers across North American.
Protos Security prides itself on delivering a high touch service, actionable insights, transparency, and program flexibility for its clients.
For more information on customized solutions to protest your business, please visit www.
protossecurity.
com *Position Overview & Responsibilities:* Protos Security (Single Source Security, LLC) is growing its Dispatch team.
The Dispatcher will report directly to the Dispatch Supervisor and will be the first point of contact for clients, officers, and service partners, ensuring that both internal and external customers receive a level of service that exceeds their expectations.
The Dispatcher is responsible for collecting data, initiating requests, and reviewing submissions for completeness of information.
Our work environment is fast paced, positive, and stresses results oriented internal growth.
*Responsibilities Include:* * Address inquiries, phone requests, and emails * Collect required and optional data, with emphasis on accuracy and completeness of information * Provide excellent customer service to internal and external customers * Resolve applicable officer, customer, service partner, and internal inquires per defined processes and guidelines while overcoming certain obstacles within the conversation * Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved * Be comfortable talking over the phone with customers while multi-tasking within our systems to collect accurate data and information * Use multiple systems along with online tools to complete the tasks at hand * Work with vendors and partners to address officer issues * Additional duties as directed by management *Education, Skills, & Experience* * High School Diploma or equivalent required * Excellent written and verbal communication skills * Intermediate knowledge of office applications and ability to learn new software platforms as necessary * Excellent prioritization and time management abilities, strong collaborative and leadership skills * Process driven, detailed oriented, and highly organized * Strong problem-solving and analytical skills * Ability to analyze and execute alongside a team Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Vision insurance Schedule: * 10 hour shift * 4x10 * 5x8 * 8 hour shift * Evening shift * Holidays * Night shift * Overtime * Weekend availability Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Night shift Work Location: In person