The newest Hotel in the Blue Ridge Mountains!!!
Marriott Branded Hotel currently under construction - Opening 2024!
*Responsibilities*
* Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
* Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
* Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
* Resolve guest complaints, ensuring guest satisfaction in each interaction
* Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
* Accurately manage and operate the FOSSE (Marriott PMS) system at the front office, including all daily transactions and those which are not performed often
Qualifications
* High work ethic, self-initiative, independent judgment
* May be required to work varying schedules to reflect the business needs of the property
* Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
* Someone who enjoys working as and being part of a team that provides great experiences for our Guests
Job Type: Full-time
Work setting:
* In-person
Work Location: In person
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