Executive Housekeeping Manager

Position: Executive Housekeeper Department: Housekeeping Date Updated: 4/3/24 Primary Responsibilities: (_guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.
)_ · Responsible for Inspectors, Inspectors, A.
M.
/ P.
M.
Room Attendants, A.
M.
/ P.
M.
Housemen performance and development.
· Select, hire and train employees as required.
· Check occupancy, number of arrivals and departures.
· Review out of order rooms updating status in a timely manner.
· Be familiar with Union guidelines to effectively communicate and delegate work assignments.
· Review schedule daily to ensure adequate staffing.
Make adjustments to schedule as needed avoiding overtime whenever possible.
Communicate overages/shortages to the Director.
· Read the daily logbook; listen to voice mail, review and follow-up on guest requests and or complaints.
· Prepare and distribute daily assignments.
· Conduct shift briefings with staff members ensuring activities are scheduled and assignments are delegated.
· Create a safe environment through effective communication, training and on-going safety audits.
· Monitor and follow-up on Room Attendants/Housemen/Inspectors productivity ensuring standards are maintained.
· Ensure the cleanliness of areas of responsibility through effective supervision of staff.
· Ensure guest requests are handled in a timely and professional manner.
· Maintain an on-going inspection program to ensure performance issues are addressed and training needs are identified.
· Ensure that all assigned rooms are turned over inspect at end of day.
· Monitor and maintain standards of cleanliness of all storage areas.
· Monitor uniform appearance of Room Attendants, Housemen and Inspectors.
· Responsible for VIP preparation and daily follow-up.
· Inspect detractors from MRS surveys and daily glitch report from Knowcross.
· Review planning for next day staffing ensuring staffing levels are sufficient and within budgetary guidelines.
· Issue keys and phones at beginning of shift and collect/inventory both at the end of shift ensuring no losses occur.
· Maintain control and condition of all Cottage vehicles.
· Ensure staging of equipment and cottage room cleaning procedures meet standard.
· Report deficiencies and assign work orders to Housemen, Upholstery, Window Cleaners, Grounds Maintenance and Engineering.
· Plan, schedule and oversee cottage winter deep cleaning and capital project programs.
· Complete random inspections to ensure standards are maintained.
Goals to be established with quantity of cottages inspected daily.
· Re-train and cross-train staff.
· Maintain adequate par levels of supplies.
Verify orders are within reason.
· Monitor the cleanliness, maintenance, and repair of rollaway and baby cribs.
· Complete annual reviews for all staff members.
· Ensure the Housekeeping office and supply room is kept clean and organized.
· Maintain par levels on turndown chocolates and submit orders on a timely basis.
· Ensure all Lost & Found items are turned in daily.
· Monitor work orders submitted by Inspectors to ensure room maintenance issues are being reported.
· Continuously deep clean rooms while maintaining track projects.
· Verify payroll discrepancies are completed in a timely manner.
· Review group resumes, identify requests and ensure follow-through occurs.
· Review employees’ appearance with follow-up ensuring departmental standards are being met.
· Coach, counsel and document as necessary.
· Timely and accurate completion of all special projects as assigned.
· Continuous effort to recruit and retain team members.
Secondary Responsibilities: · Interview applicants.
· Complete annual reviews.
· Complete any other special projects as assigned by the Director of Rooms.
Normal Working Hours: _(Shift, days)_ · Day time position.
Occupancy demands to be considered when planning days off.
Must be flexible.
*In order to be successful in this position, the ideal candidate must meet the following criteria* *in addition to the Ten Essential Attributes for All Employees.
* Past Work Experience Requirements: _(Type of work, number of years required, equivalent experience, etc.
)_ · Experience as an executive or assistant executive housekeeper at a four or five diamond rated hotel/resort property of 400+ rooms · Opera Experience · Knowcross Experience Educational Requirements: _(Degree/Certification, highest required/preferred, field of study)_ · Hospitality or business related degree preferred Communication Skills Requirements: _(Verbal: phone, in-person, group; Written: memos, documents)_ · Demonstrated ability to effectively communicate with diverse populations including staff and guests in writing and verbally · Ability to lead informative and productive staff meetings · Demonstrated ability to lead staff to execute tasks in accordance with property goals and standards · Ability to hire, train, re-train and cross-train staff · Demonstrated ability to generate and maintain documentation Technical Requirements: · Intermediate computer skills required for computer documentation, record keeping, preparing opening assignments, research and correspondence · Valid Driver’s License · Proven planning and organizational abilities Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * Housekeeping Management: 2 years (Required) License/Certification: * Driver's License (Preferred) Ability to Relocate: * White Sulphur Springs, WV: Relocate before starting work (Required) Work Location: In person