Customer Service Representative/Administrative Assistant

*Job Description* *Virginia Furniture Market is seeking a customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Our CSRs are genuinely excited to help our customers.
Patience, empathy & passion for what we do are key.
Problem-solving comes naturally to our great team of customer service specialists.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
* *Responsibilities* * *Manage incoming calls* * *Process sales* * *Arrange financing & layaway payments* * *Schedule customer deliveries* * *Identify and assess customers’ needs to achieve satisfaction* * *Build sustainable relationships and trust with customer accounts through open and interactive communication* * *Follow communication procedures, guidelines and policies* * *Take the extra mile to engage customers* *Skills* * *Proven customer support experience or experience as a client service representative* * *Great communication skills* * *Strong phone contact handling skills and active listening* * *Familiarity with CRM systems and practices* * *Customer orientation and ability to adapt/respond to different types of customers* * *Ability to multi-task, prioritize, and manage time effectively* * *High school degree or equivalent* *Competitive Pay + Benefits + PTO* *Virginia Furniture Market is an Equal Opportunity Employer.
We are a drug-free workplace.
* *Must work weekends and holidays.
Must complete a background check.
* Job Type: Full-time Salary: $15 - $17 an hour depending on experience Benefits: * 401(k) * 401 (k) Company Match * Dental insurance * Health insurance * Vision Insurance * Paid time off/Sick Time * EAP * Optional Supplemental Insurance Schedule: * 8 hour shift * Weekend availability Education: * High school or equivalent (Preferred) Experience: * Administrative Assistants & Receptionists: 1 year (Preferred) * Customer service: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: $15.
00 - $17.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Experience level: * 1 year Shift: * Day shift Weekly day range: * Every weekend * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Rocky Mount, VA 24151: Relocate before starting work (Required) Work Location: In person