*About us*
Nestled in the beautiful mountains of West Virginia, Pomona Salt Cave & Spa is a truly unique and unforgettable experience.
Our salt cave is made of over 17,000 pounds of deep-mined Himalayan salt, creating a calming and serene environment.
The air in the cave is rich in negative ions, which have been shown to have a number of health benefits, including reducing stress, improving respiratory health, and boosting the immune system.
In addition to our salt cave we also have a full service health and wellness Spa, Cafe and lodging.
*Job Description*
We are looking for a reliable Concierge to be the main point of contact for our team and guests.
The ideal candidate will be customer service oriented with a can-do attitude and will be able to work independently and as part of a team.
You will be responsible for booking appointments, managing a schedule, greeting guests, and providing information about the Spa and Lodging.
The goal is to help the guests feel welcome and give them a memorable experience.
*Duties and Responsibilities*
* Greet Guests as they enter the spa
* Book appointments using our reservation system
* Monitor availability of appointments, lodges and retail items
* Answer phones in a professional manner
* Ensure all guests’ needs are met in terms of service, spa reservations, check-in/check-out procedures, etc.
* Check voicemail and respond to emails from guests
* Maintain a clean and organized work area
* Assist other team members as needed
* Laundry duties and cleaning of work areas, lobby areas and bathrooms
* Coordinating with housekeeping staff for Lodge turnovers
* Perform other duties as assigned by management
The Spa Concierge position requires the ability to multi-task in a very busy environment.
You will be face-to-face with guests booking appointments, checking them in and out, answering multi-line phone systems, coordinating with both guests and staff to ensure a flawless and exceptional interaction, as well as assisting with stocking and selling of retail items in both gift shops.
*Job Requirements*
* Customer Service experience of at least 2 years
* Experience using multi-line phone system and receptionist duties
* Ability to multitask and communicate effectively with Management, team members and guests
* Microsoft Office experience (Word, Excel, Outlook)
* Ability to lift up to 50lbs
* Proper grammar, punctuation and spelling skills
* Organizational and cleanliness skills
* Overall passion for helping others
*Pay starts between $13-$15 per hour based on experience, plus commission and tips.
*
Job Type: Part-time
Pay: $13.
00 - $15.
00 per hour
Expected hours: 30 – 40 per week
Benefits:
* Employee discount
Shift:
* 8 hour shift
Weekly day range:
* Every weekend
* Monday to Friday
Ability to commute/relocate:
* White Sulphur Springs, WV 24986: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Front desk: 2 years (Required)
Work Location: In person
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