Position: Sales Associate
Department: Retail
The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals.
Primary Responsibilities:
· Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop always with a smile
· Be able to anticipate guest needs
· Convey enthusiasm and a genuine sense of interest in the guest
· Achieve hourly and monthly sales goals
· Maintain a professional attitude with sincere desire to please our guests
· Be able to work one on one with our guests
· Become an expert about the merchandise offered in the shop to build credibility and increase sales.
· Be able to work in a fast-paced environment and multi-task while being attentive to guests
· Build rapport with guests and identify their needs by listening and asking open-ended questions
· Suggest items that meet the guest’s needs and explain the features and benefits of the item offered
· Be able to keep the shop attractively merchandised and well stocked
· Maintain good housekeeping standards in shop and storage area
· Be able to follow the Greenbrier Retail Business professional dress code
· Be able to operate a Point of Sale system and handle cash, room charges and credit cards
· Work well as a part of a team
· Take initiative without supervision
· Must be detail oriented and have good organizational skills
· Must have a passion to sell and work in the service industry
· Be able to adapt to change and perform other duties as needed
Normal working hours:
Shop hours 9am to 9pm or 10am to 11pm
· 8 hour shifts
· Flexible working hours, shifts vary
· Available weekends and holidays
· Hours may change for special events
Past work experience:
· At least 6-12 months sales experience required
Education Requirements:
· High School Diploma or equivalent
Communication Skill Requirements:
· Ability to read, write and follow instructions
· Ability to effectively communicate with guests, team members and management
· Ability to communicate in a friendly, positive and professional manner
· Ability to communicate on the telephone using The Greenbrier telephone standards
· Must be a good Listener
Technical Requirements:
· Ability to use and understand The Greenbrier Point of Sale Retail system
· Basic computer skills
· Basic math functions such as addition, subtraction, multiplication and division.
· Ability to use a calculator and calculate percentages
Physical requirements:
· Standing for 8 hours
· Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders
Required Supervision:
· Must be able to work independently with little or no supervision
· The ability to communicate and take direction from Retail assistant managers, Retail managers and Directors.
Job Type: Full-time
Pay: $14.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Experience:
* Retail sales: 1 year (Preferred)
Work Location: In person
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