Kalyan Hospitality is searching for a Sales Coordinator at our *Holiday Inn/Candlewood - Dual Brand Hotel in Roanoke, VA*.
This property has 153 guest rooms, restaurant, bar, 12,000 sq ft meeting space, indoor pool and fitness center.
*SUMMARY:*
The Sales Coordinator is responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales and/or Sales Leaders.
Also performs a range of duties including generating and nurturing leads, selling group blocks, processing, and servicing all requests for groups, handling all group customer inquiries, and producing status reports.
*ESSENTIAL FUNCTIONS**:*
*The Sales Coordinator works closely with the sales team to execute the following tasks:*
* Understanding of market conditions impacting group & event sales including vendors and influencers in the market.
* Knowledgeable of and practices effective telemarketing.
* Develop and conduct persuasive verbal sales presentations to prospective clients while fostering keen skills from sales call processes.
* Coordinate and process all phases of group contracts.
* Handle account details, billing and post-checkout duties so that all pertinent aspects of solicitation and closing are complete and documented.
* Schedule and conduct group site tours.
* Pre arrival and group follow up calls with group sales customers to determine satisfaction.
* Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
* Travel locally to conduct outside calls with sales leadership or independently, promote the hotel and review competition.
* Properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing”.
* Monitor group pick up on monthly and annually historical group volume report
* Maintains a database and tracks group sales leads, inquiries, lost business, sales revenue, and provides ongoing status reports.
* Coordinate and assists training with the front desk to confirm group sales reservations are made correctly
* Establish and maintain relationships with the travel trade accounts, vendors, and partners within SMERF markets and maximize sales opportunities.
* Responsible for overseeing the coordination of the hotel’s function calendar.
* Inspects and walk hotel function space daily to ensure correct meeting room setups, cleanliness, and good working condition of equipment.
* Ensures that all function space in the hotel is well presented in show fashion and maintains a scheduled cleaning program for each function room.
* Responsible for routing group resumes and BEOs to departments for groups and events.
* Ensure smooth flow of information and communication from Sales to other departments.
* Ensures that the desired level of quality is maintained in all meeting room furnishings on a continuing basis.
* Ensures that all equipment used in the department is in good order and uses preventive maintenance schedules for all equipment.
* Maintain all brand required trainings and communications regarding position.
Job Type: Full-time
Pay: $16.
00 per hour
Expected hours: 35 – 45 per week
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evenings as needed
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel Sales: 1 year (Required)
Work Location: In person
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