SALES AND OPERATIONS SUPPORT REPRESENTATIVE

Company Overview We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia.
We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday.
That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service.
An Internet built for that most hopeful of all things – the future.
Because whatever the future holds, we make it faster.
Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.
com) The Position The Sales and Operations Support Representative will review all orders submitted through inside sales for accuracy; processes and schedules all orders for inside sales and retail stores, and performs final checks to ensure services are accurately billed in a timely manner.
Supports customers during install process to remind of install and to make sure buried work is completed.
Collaborates with internal teams to create a project timeline for customer as well as identify any barriers within the installation process, breaks them down and escalates as needed.
Owns the customer experience from order to post-install.
Duties & Responsibilities: • Processes and schedules orders for inside sales, retail stores, and account executives.
This includes scheduling on ICMS and OPS calendars.
• Performs data entry inputs to designated systems such as Wizard, ICMS, Granite, Yoda, and IQ.
Each order will need to be entered with accuracy and detail.
• Reviews completions from techs and ensures that records are correct before staging order to closing stage • Sends calendars out daily to service operations • Keeps track of all orders in the pipeline, ensuring due dates are met, customers are updated, along with appropriate sales channels.
• Working closely with Service Activations on service installations.
• Proactively makes reminder calls the day before a scheduled install.
• Coordinates projects for residential by scheduling and creating orders.
• Ensures that services are shut down when DNP cycles are cut.
• Closes orders promptly to ensure on-time billing.
• Ensures all orders are billed correctly.
• Reviews the final stages of orders.
• Performs service transfers, MISC Projects for order and recordkeeping purposes.
• Maintains updates on Lumos Number Management, 911 Coordinator, 800 Numbers, and Directory.
Qualifications • Education: • High School Diploma.
• Key Competencies: • Performs service transfers, MISC Projects for order and recordkeeping purposes.
• Maintains updates on Lumos Number Management, 911 Coordinator, 800 Numbers, and Directory.
Employee Benefits: Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have: • Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.