Lead Service Technician

Job Description: Job Summary: The Services Technician can perform the technical tasks of a Lead Communications Tech.
The Services Technician will respond to service calls as needed.
The Lead Service Tech’s task will be to ensure job completion according to company and customer quality and safety requirements while maintaining the efficiency of the staff assigned to the project.
Job Duties and Responsibilities: Assumes responsibility for effective performance and provide necessary training; assume responsibility for adherence to Company and customer safety and quality guidelines and hold weekly safety meetings; initiate performance related communications and escalate to Project Manager if necessary.
Installs a work area outlet for floor, modular furniture and wall (terminate CAT 3 & CAT 5 jacks.
Mount face plates and surface mount boxes correctly.
Adhere to IES COMMERCIAL labeling standards).
Builds closets (Mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware).
Install grounding for racks, equipment and cable as required.
Complete all IDC connections (e.
g.
terminate 110/66 blocks and patch panels).
Performs testing: continuity test horizontal and riser cable; use of volt-ohmmeter; troubleshoot opens, crosses, shorts and transpose pairs on horizontal and riser cable; use a tone set.
Identifies active voice or data circuits.
Troubleshoots fiber and copper cabling to identify and correct issues.
Completes all IES COMMUNICATIONS paperwork accurately and on time (timesheets, material transfers, work orders, change orders, tool transfers and others as required).
Adheres to and participates in all Company, customer and industry quality and safety standards and regulations.
Completes other responsibilities as assigned.
Min: USD $25.
00/Hr.
Max: USD $30.
00/Hr.
Qualifications: Physical and Mental Requirements: Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
Must promote the Company culture and mission to all employees, vendors, clients and business partners.
Must be able to act as the Company liaison for interface with customer representative(s).
Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
Must be able to travel within the branch territory and/or regional territory as needed.
Must have a strong aptitude for independent working environment and high productivity rate Must be available to work on-call as required.
Regular attendance is mandatory Tools: Tools: screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, cable stripper, flashlight, and gloves.
Punch tool with 110 block and 66 block blade, tone set, 6/8 position combo crimp tool, and Krone/3M/BIX.
Education, Certification, License, and Skill Requirements: Must possess at least a High School diploma or GED equivalency.
Has a minimum of five (5) years of experience in telecommunications or related technical field.
Has a minimum of six (6) months supervisory and/or managerial experience.
Some knowledge of A/V installation and components a plus.
Must possess and be proficient with the listed tools.
Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
Must know the universal communications color codes.
Must meet Company minimum driving standards.
Minimum Years of Experience: 0-2 License Required: No Minimum Education: High School Overview: IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.
IES is publicly traded on NASDAQ under the symbol IESC.
As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.
3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States.
IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
EEO Statement: PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic.
This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated.
IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans.
IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law.
"EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer.
IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.
Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
IES Participates in E-Verify E-Verify Information English/Spanish Right to Work English Spanish