IT Operations Specialist

Our operation is simple – we manufacture tires.
But at Yokohama Tire Manufacturing Virginia (YTMV), we see it as moving the world.
From the racetrack to Main Street, we put our customer’s destination at the heart of our work, ensuring the millions of tires we produce annually exceed expectations in quality, safety, and environmental consciousness.
Rooted in Salem since 1989, we have a history of excellence in both our products and our people.
We’re searching for our next great problem solver who knows how important technology is to manufacturing the highest quality product possible.
As the *IT Operations Specialist*, our employees will depend on you to provide solutions to technical and software issues in the office and on the plant floor.
Your successful management of internal systems will keep people moving – from the teammates in our facility, to the customers on the road.
You will have the opportunity to learn and expand your IT skills through daily problem solving and troubleshooting throughout the entire manufacturing process.
*Benefit Summary* At YTMV, we know how important it is for employees to feel secure in both their personal and professional life.
Not only will you receive a competitive salary, but we have crafted a robust benefits package based on our mission to be the most engaged team in the industry.
Here are a few benefits and perks you will receive as a full-time employee: · Medical, Dental, Vision, and Prescription Drug Insurance at a reasonable cost available to you and your family · A 50% 401K company match up to 6%, plus an additional 5% put in by the company after 1 year of service · Paid Time Off and company paid holidays to refresh, recharge, or just enjoy the weather · Two weeks of paid parental leave for birth or adoptions · Volunteer time off because we encourage making a difference in our community · Company paid short-term and long-term disability because unexpected things happen · A relaxed, pleasant work environment with several activities throughout the year including giveaways, free food, and family events (plus you can wear jeans to work) · Three sets of heavily discounted tires per year – we truly believe in our product · Continuing education assistance to help master your craft *Ideal Qualities* To be considered for this role, here are the skills we are looking for: · A passion for IT, finding solutions, and continuous learning · 1-2 years in a similar role with comparable goals and responsibilities (IT Operations) · An Associate’s Degree or higher in IT or a related field is preferred, but not required · The ability to positively interact with a diverse set of end-users and coworkers through problem explanations and solution feedback · Strong time management skills with the capability to recognize and place priority to multiple projects · Flexibility to work unconventional hours (M-F, 12am – 8am) · Knowledge of, and experience with, VMware, Windows, Networking and IP Device configuration, software management programs, and Adobe Reader and Java · It’s a plus if you have working knowledge of Systems Center Configuration Manager, Horizon Administrator Console, Wyse Device Manager, and SOTI mobile control *Job Responsibilities* As the IT Operations Specialist, you will have a team of support, but will be expected to individually and confidently provide expert technical/operational support on a day-to-day basis.
In doing so, you will be responsible for: · Understanding multiple hardware and software programs used throughout the plant/office in order to troubleshoot and provide support · Taking ownership of the JIRA Help Desk ticket management system and responding to inquiries in an efficient and effective manner · Keeping security top of mind through installations/updates of software such as virus scanning and security management applications · Learning factory-specific applications such as Alpha Plant Lab software, MeasureX, Profilometer, and having a willingness to adapt as programs change and upgrade · Working collaboratively with the IT team on software rollouts, cyber security activities, and production app issues and resolution · Setup and continuous support of wireless devices such as handhelds, tablets, and laptops · Providing hardware back-up imaging support on critical computers that support production · Basic port management and switch configuration for access layer switches · Ensuring we’re all connected through WIFI support including access point replacement and signal surveys · Basic phone system troubleshooting including configuration knowledge needed for replacement · Evaluating, installing, and applying group policies as well as support hardware and printers YTMV is committed to building a diverse and inclusive team that is accepting and respectful of all backgrounds, perspectives, and skills sets.
We celebrate diversity in the workplace, knowing it allows us to be at our best for our products, our customers, and our community.
Our tires are unique, our people should be too.
We are proud to be an Equal Opportunity Employer and encourage all applicants who share in our values to apply.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Night shift People with a criminal record are encouraged to apply Work Location: In person