Required Shift Availability: - All Shifts available
Essential Job Responsibilities and Duties
Responsible for all aspects of the donor center in the absence of the Center Manager
Responsible to be proficient in all areas of the donor collection process.
Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee
Work with center leadership to develop action plans to maximize center efficiency
Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records
Determine the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center
Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis
Collaborate with the training department to ensure that staff training is facilitated and training goals are met
Develop and implement active donor recruitment advertising campaigns to improve production levels
Manage and develop talent within the donor center.
Participates in the selection of new staff for the donor center
Participate in the interviewing of center staff and assists in the selection of center staff
Work collaboratively with staff, peers, and management to achieve business goals.
Communicate continuously and resolves conflicts proactively
Provide timely feedback on performance and initiates disciplinary action when necessary
Participate in the evaluation and review of center staff
Direct and monitor the performance of outside vendors
Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
Maintain an open line of communication with Management
Ensure and maintain the confidentiality of all personnel, donor, and center information
Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
Ability to accept performance feedback in a professional manner
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
Other duties as assigned
Qualifications
High school diploma or equivalent required
Minimum of two (2) years relevant work experience including one (1) year experience in a supervisory position, preferably in a regulated industry or;
Associate’s Degree in Science or Business Management
Requirements
Strong analytical, problem-solving, and organizational skills
Ability to define problems, collect data, establish facts, and draw valid conclusions
Demonstrate discretion when dealing with confidential information
Ability to work on multiple projects concurrently
Ability to work independently and manage deadlines efficiently
Excellent verbal and written communication skills
Physical Requirements
Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
Ability to sit for extended periods for up to four (4) hours at a time
Ability to lift, tug, and pull up to twenty-five (25) pounds
Work Environment
Typical work environment with moderate noise level
May be exposed to freezing temperatures for short periods of time
Occupational exposure to bloodborne pathogens
Disclaimer
This job description is construed to indicate the general nature and level of work performed.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.
Education
Required
High School or better
Preferred
Bachelors or better
Associates or better
Licenses & Certifications
Required
CPR Basic
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