Commercial HVAC Service Manager

Reports to Operations Manager or Vice President of Operations Duties to Include • Recruiting and development of administration team • Delivery of all company goals and metrics • Provide customer satisfaction • Dispatcher on-boarding • Evaluate and perform annual reviews with operations manager approvals • Review company reports and share with team • Communicate needs to field teams (Service Representatives, Operations Managers, and VP’s) • Escalation point for callbacks • Successfully promote company’s image, appearance, and reputation • Manage customer relationships for assigned area • Maintain and communicate weekly activity schedule • Ensure efficient and well-planned scheduling of all calls • Ensure area meets or exceeds customer and company SLA requirements • Manage dispatchers and ensure company systems and procedures are followed • Bottom line accountability for assigned divisions • Manage labor and material costs Job Type: Full-time Pay: From $75,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Experience: * Management: 3 years (Required) License/Certification: * Driver's License (Required) Ability to Commute: * Daleville, VA (Required) Ability to Relocate: * Daleville, VA: Relocate before starting work (Required) Work Location: In person